Reference

What You Agree to When You Use mi5

These terms set out the rules that apply to your mi5 account — how it opens, how it runs, and when it closes. Access to this platform depends on your local law and eligible regions, so read these conditions before you start.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesJurisdiction-dependent accessWe may update terms with noticeOne account per person

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HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently so that every account on the platform operates under the same conditions. Here is how that works in practice across four key areas.

Wallet Verification

When you withdraw via bKash, Nagad or Rocket, we cross-check the wallet number against your registration. Mismatches are held and you are contacted to resolve them before funds move.

Account Security

Your account uses OTP-based login confirmation on new devices. If we detect unusual access patterns, we may lock the account and ask you to re-verify via your registered mobile number.

Data Retention

We retain account records and transaction data for as long as required under these terms and applicable regulations. You can request a summary of your data by contacting support with your account ID.

Requesting Changes

To update registered details — such as your linked Rocket or Nagad number — submit a request through live chat. Changes are processed after identity confirmation to prevent unauthorised edits.

How These Terms Apply to Your Account

mi5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on mi5, you confirm that you have read and accepted these terms in full. Access to the lobby — including live casino tables, slots and sportsbook markets — is only available where permitted under your local law and eligible regions. We do

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not make any representation that content is lawful in every location. Your account is personal to you: one account per individual, non-transferable. When you deposit through bKash, Nagad or Rocket, the wallet name on your payment must match the name registered on your mi5 account. Mismatched
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wallet details may cause your withdrawal to be held for manual verification. We keep the right to suspend or close accounts that breach these rules, including accounts where we find multiple registrations from the same device or payment method. Terms may be updated at any time;
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we will post notice of material changes on the platform. Continuing to use your account after a notice is posted means you accept the revised terms. For any dispute about how terms apply to your account, contact our support team with your account ID and the
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relevant transaction reference.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about account action taken under them, our support team is the right first step. Have your account ID ready when you contact us — it speeds up every check.

Live Chat Open the chat widget inside your mi5 account for the fastest response on terms questions, account status or wallet verification issues.

Email Support Send detailed terms queries or account dispute requests to our support address. Include your account ID and any relevant bKash, Nagad or Rocket transaction references.

Help Centre The mi5 help centre holds answers to common terms questions, including wallet name matching rules, account closure steps and eligibility conditions.

Common Questions About mi5 Terms

These are the questions we hear most often about account terms, eligibility and what the rules actually mean for your day-to-day use.

No. These terms allow one account per person. If we find duplicate accounts linked to the same device, payment method or identity, both accounts may be suspended pending a review.

Your withdrawal will be held for manual verification. Contact support with your account ID and the bKash transaction reference so the team can resolve the mismatch before funds are released.

Yes. Access to the mi5 platform depends on your local law and eligible regions. We recommend checking whether online casino access is permitted under the laws that apply where you are.

We post notice of material changes on the platform. If you continue using your account after a notice goes up, that counts as acceptance of the updated terms.

Contact our support team through live chat or email, include your account ID, and ask for a data summary. We process these requests in line with our retention policy.

We may suspend or close accounts that breach these terms — for example, multiple accounts or wallet name mismatches. Where possible we will contact you first, but immediate action applies in serious cases.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use mi5

Account Security and Terms Enforcement

Wallet Verification

Account Security

Data Retention

Requesting Changes

Reach Us About These Terms

Common Questions About mi5 Terms

01 Can I open more than one mi5 account?

02 What happens if my bKash name does not match my account name?

03 Does my location affect whether I can use mi5?

04 How will I know if the terms have changed?

05 How do I request a copy of my account data?

06 Can mi5 close my account without warning?

Terms & Conditions

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