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Deposits, Withdrawals and Verification on mi5

Your mi5 account balance moves through bKash, Nagad and Rocket — the wallets already on your phone, no extra setup needed.

bKash depositsNagad transfersRocket paymentsFast withdrawalsSecure verification
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mi5 Deposits, Withdrawals and Verification on mi5
mi5 Getting Your Funds Back to Your Wallet

Getting Your Funds Back to Your Wallet

Withdrawals on mi5 go back to the wallet linked to your account — bKash, Nagad or Rocket, whichever you deposited with. Head to the withdrawal section in your cashier, pick the method, enter the amount you want to move and confirm. If your account verification is complete, the request proceeds to processing. We do not set invented speed promises here — the

time it takes depends on your wallet provider's processing on their end. Keeping your withdrawal wallet consistent with your deposit wallet avoids delays caused by mismatched account details.

  • Open the withdrawal section — From your mi5 account cashier, select withdraw. The methods available reflect the wallets you have used on this account.
  • Pick your payout wallet — Choose bKash, Nagad or Rocket. Use the same wallet number connected to your verified account to avoid processing holds.
  • Enter the amount and confirm — Type in the amount you want to withdraw, review the details on the confirmation screen and submit the request.
  • Verification check — If your account KYC is complete, the request moves to processing. Incomplete verification pauses the withdrawal until documents are accepted.
mi5 Verifying Your mi5 Account

Verifying Your mi5 Account

Account verification — KYC — is how we protect your balance from unauthorised access and ensure withdrawals reach the right person. It is a one-time process. You submit a valid national ID or passport, a photo matching the document and confirmation that the wallet you use belongs to you. Our team reviews submissions and confirms the status inside your account dashboard. Once

verified, your withdrawal limit increases and processing moves without the extra hold. Skipping verification does not affect deposits, but it will pause any withdrawal request until the documents are accepted. Think of it as the lock on your account rather than a hurdle.

  • Submit your national ID — Upload a clear photo of your National ID card or passport from the verification section in your mi5 account settings.
  • Add a selfie for matching — A photo of you holding the ID lets our team confirm the account belongs to you. Keep the image clear and well-lit.
  • Confirm your wallet ownership — Provide the bKash, Nagad or Rocket number registered to your own name — the wallet must match the account holder details.
  • Receive verification status — Your account dashboard shows pending or verified status. Once confirmed, withdrawal requests process without the identity hold.
mi5 Putting Money Into Your mi5 Account

Putting Money Into Your mi5 Account

Adding funds starts in the cashier section of your mi5 account — open it from the top menu on mobile or desktop. We support bKash, Nagad and Rocket as the primary deposit rails, so you can complete the whole flow without leaving your phone. Select your wallet, copy the account number shown on screen, switch to your wallet app, send the amount,

confirm with your PIN and return. Your balance updates once the wallet confirms the transfer. No fees are charged on our end for standard wallet deposits, and the amount you send is the amount that lands.

  • Open the cashier — Log in to your mi5 account and tap the cashier or deposit section from the top navigation on mobile or desktop.
  • Choose your wallet — Select bKash, Nagad or Rocket from the payment options shown. Each displays the account number to send to.
  • Send from your wallet app — Open your bKash, Nagad or Rocket app, enter the displayed number as the recipient, key in your amount and confirm with your PIN.
  • Balance confirms — Return to your mi5 account. Once the wallet confirms the transfer on its end, your lobby balance reflects the deposit.
LOCAL PAYMENT METHODS

Payment Methods We Support

We built the mi5 cashier around the wallets Bangladesh players already use daily. bKash, Nagad and Rocket cover deposits and withdrawals without needing a bank card or international transfer. Each method works directly from your phone, and the wallet number you register with your account is the one that sends and receives funds. Upay and Bank Transfer are also available for accounts where those options are enabled.

bKash Send deposits and receive withdrawals through your bKash wallet. The most widely used mobile money option on mi5 for Bangladesh accounts.
Nagad Nagad transfers connect directly from the Nagad app to your mi5 cashier. A reliable second option when bKash is busy.
Rocket Rocket by Dutch-Bangla Bank works for both deposits and withdrawals. Useful if your primary wallet is already linked to another account.
Upay Upay is available as an alternative wallet method for eligible accounts. Check your cashier to see if it appears for your region.
Bank Transfer Bank Transfer is supported for accounts where local bank options are enabled. Processing times follow your bank rather than our cashier.

Common Questions About mi5 Banking

If your deposit, withdrawal or verification step is not behaving as expected, the answers below cover the situations we hear about most. For anything not listed here, contact mi5 support directly through the account help section.

bKash, Nagad and Rocket are the main deposit wallets. Upay and Bank Transfer appear in the cashier for eligible accounts depending on your region.

Minimum deposit amounts are shown inside your mi5 cashier next to each payment method. We do not publish a single fixed figure as it can vary by method.

Wait a few minutes for wallet confirmation to reach our system. If the balance still does not update, open a support ticket with your bKash transaction reference number.

We require withdrawals to go back to the same wallet used for deposits. This protects your account and reduces the risk of funds going to the wrong number.

Verification timelines depend on how quickly documents are submitted and whether the details match. Check your dashboard for current status after submitting.

A hold usually means your account verification is incomplete or the withdrawal wallet does not match the registered account details. Complete KYC to release the request.
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Mi5 Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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