Reference

How mi5 Handles Your Personal Information

Your account data, payment details and browsing activity on mi5 are handled with clear rules — we collect only what we need, we store it securely, and we never sell it. Access and eligibility depend on your local law and eligible region.

No data sold to third partiesbKash, Nagad, Rocket payment data protectedAccount security via encrypted sessionsYou can request your data at any time

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What We Collect and Why We Collect It

mi5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with mi5, we collect the information you provide directly — your name, contact details, and the wallet identifiers you link for deposits via bKash, Nagad or Rocket. We also collect session data automatically: device type, browser, IP address, and pages you

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visit inside the lobby. This helps us keep your account secure and resolve any access issues quickly. Payment transaction records linked to your bKash or Nagad wallet are stored for account reconciliation and to process withdrawal requests accurately. We do not store your full mobile wallet
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PIN or password at any point. Cookies and similar tracking tools record session preferences so the lobby remembers your language and last-visited game section. You can adjust cookie behaviour through your browser settings, though disabling certain cookies may affect how account pages load. We share data
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with service providers only where they directly support platform operations — for example, payment processors handling Rocket transfers or security tools monitoring for unusual login activity. We do not share data for advertising purposes. Your data is retained for as long as your account is active
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and for a reasonable period afterward in line with our record-keeping obligations. All applicable rights depend on your local law and the eligible region from which you access our platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling You Can Verify on Your Account

We secure your account information using encrypted connections across every session — whether you access the lobby on mobile or desktop. Your linked wallet details for bKash, Nagad and Rocket are masked in your account dashboard after initial verification, so only partial identifiers are ever visible. Withdrawal requests are matched against the wallet you deposited from, which is a protection step for your own account, not just an internal check. Cookie and tracking preferences are stored per device, so changing them on your phone does not carry over to a desktop session automatically.

Encrypted Sessions

Every page you load on mi5 runs over an encrypted connection. Your account credentials and wallet identifiers are never transmitted in plain text.

Wallet Data Masking

After your bKash, Nagad or Rocket wallet is verified on your account, only the last few digits are shown in your dashboard — the full number is not displayed again.

Retention and Deletion

We keep account records for a defined period after closure. You can request early deletion of non-essential data by contacting support with your registered number.

Third-Party Limits

Data shared with third parties is limited strictly to what those processors need — a payment gateway handling Rocket transfers sees only the transaction reference, not your full account profile.

PRIVACY CONTACT OPTIONS

Reach Us About Your Privacy Concerns

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our support team handles privacy requests through the channels below. For wallet-related data queries — such as how your bKash or Nagad details are stored — use live chat for the quickest response. All requests are logged and we aim to acknowledge them within a working day.

Team online

Live Chat

Start a live chat session from the mi5 lobby footer. Available during platform operating hours for account and privacy queries including wallet data.

Email Support

Send your privacy request to our support email. Include your registered mobile number so we can locate your account record and respond accurately.

Account Settings

Log into your mi5 account and navigate to Settings to update your contact details, review linked wallet information, or manage cookie preferences directly.

Common Questions About Your Data and Rights

These questions come up most often when players want to understand how their information is used, who can see it, and what steps to take if something needs changing. Eligibility for certain rights may vary based on your local law and the region from which you access the platform.

We collect your name, mobile number, and the wallet identifier you use for bKash, Nagad or Rocket deposits. Session data like device type and IP address is also logged automatically for account security purposes.

Yes. Send a data access request through live chat or our support email with your registered mobile number. We will compile and share the account data we hold on you within a reasonable timeframe.

We share wallet-linked data only with the payment processors that handle your transactions. No marketing company or unrelated third party receives your bKash or Nagad details at any point.

Contact support via live chat or email, provide your registered number, and specify what you want removed. Certain records tied to transaction history may be retained as required by our operational obligations.

We retain account records for a defined period after closure. The exact duration depends on record-keeping requirements applicable to your eligible region. Non-essential data can be requested for earlier deletion.

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can disable non-essential cookies through your browser settings, though some account pages may load differently as a result.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal LiveLive Roulette Wheel InfoFAQ

How mi5 Handles Your Personal Information

Data Handling You Can Verify on Your Account

Encrypted Sessions

Wallet Data Masking

Retention and Deletion

Third-Party Limits

Reach Us About Your Privacy Concerns

Live Chat

Email Support

Account Settings

Common Questions About Your Data and Rights

01 What personal data does mi5 collect when I open an account?

02 Can I see all the data mi5 holds on my account?

03 Does mi5 share my bKash or Nagad details with other companies?

04 How do I ask mi5 to delete my account data?

05 How long does mi5 keep my account information after I close my account?

06 What cookies does mi5 use and can I turn them off?

Privacy Policy

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